Terms of Service

Tripz Travel ("Tripz Travel", "we", "us", or "our") is an AI-powered travel planning assistant operated by [Your Company Legal Name], a company registered in England and Wales (Company No. [Registration Number]), whose registered office is at [Registered Address].

You can contact us at legal@tripztravel.com or by post at the registered address above.

Tripz Travel provides an AI-assisted travel planning service that helps you build, organise, and optimise travel itineraries. Core features include:

• — Itinerary creation and management
• — AI gap detection (missing accommodation, transport, dining)
• — Optional scanning of connected calendars and email accounts to auto-import travel bookings
• — Personalised affiliate suggestions for travel services (luggage storage, airport lounges, restaurants, hotels)
• — Travel memory — preferences learned across trips to improve suggestions over time (opt-in)

Messages you submit in the web planner are sent to Tripz Travel AI to generate a response. If you choose to sign in during a planning conversation, Tripz Travel temporarily stores an encrypted copy of your recent chat and draft so you can continue in the same browser after signing in. This temporary copy expires after 30 minutes without renewal.

You must be at least 16 years old to use Tripz Travel. By creating an account, you confirm that you meet this requirement. We comply with UK GDPR Article 8 on the processing of children's data and do not knowingly collect data from anyone under 16.

If you are using Tripz Travel on behalf of a business or organisation, you confirm that you have authority to bind that entity to these Terms.

Accounts are created via Google, Microsoft, or a magic link sent to your email address. You are responsible for keeping your access credentials secure and for all activity that occurs under your account.

• — Do not share your account with others.
• — Notify us immediately at security@tripztravel.com if you suspect unauthorised access.
• — Provide accurate information during sign-up and onboarding.

We may suspend or terminate accounts that violate these Terms, at our sole discretion, with or without notice depending on severity (see Section 9).

Tripz Travel can optionally connect to third-party accounts (Google Calendar, Microsoft Outlook Calendar, Microsoft Outlook Mail) to automatically detect and import travel-related information. This connection is entirely voluntary and can be revoked at any time from Settings.

When you connect an account, you grant Tripz Travel read-only access to that account's data solely for the purpose of identifying travel bookings and events. We do not read, store, or process content unrelated to travel.

You can disconnect any connected account at any time. Disconnecting removes Tripz Travel's access token; it does not delete travel data already imported. To request deletion of imported data, contact privacy@tripztravel.com.

Tripz Travel surfaces suggestions for third-party travel services (including but not limited to luggage storage, airport lounges, restaurant reservations, hotels, and activities). Some of these links are affiliate links — if you click and make a purchase, Tripz Travel may receive a commission from the partner at no additional cost to you.

Affiliate relationships do not influence the quality or relevance of suggestions. Tripz Travel's AI surfaces suggestions based on your itinerary gaps and preferences, not on commercial relationships with specific partners.

When you follow an affiliate link, you are leaving Tripz Travel and entering a third-party service. We are not responsible for the content, policies, or practices of those services. Your purchase is a contract between you and the third-party provider, not Tripz Travel.

You agree not to use Tripz Travel to:

• — Violate any applicable law or regulation.
• — Attempt to access another user's account or data.
• — Reverse-engineer, decompile, or attempt to extract the source code of Tripz Travel.
• — Overload, disrupt, or degrade the performance of Tripz Travel's infrastructure (including automated scraping).
• — Upload content that contains malware, phishing attempts, or other harmful code.
• — Use the service to process data on behalf of others without their knowledge and consent.

We reserve the right to investigate suspected violations and to take appropriate action, including account suspension, termination, and referral to law enforcement where appropriate.

All content, design, code, branding, and AI models within the Tripz Travel service are owned by or licensed to [Your Company Legal Name] and are protected by copyright, trade mark, and other applicable intellectual property laws.

Your content: Travel data, itineraries, and preferences you provide or that are imported into Tripz Travel remain yours. You grant Tripz Travel a limited licence to store and process this content solely to deliver the service to you.

Model improvement: Tripz Travel no longer collects model-improvement opt-ins. Historical choices do not authorise future training. Any future contribution programme would require a separately explained, fresh choice.

You may close your account at any time from Settings > Account > Delete Account. On deletion, we will erase your personal data within 30 days in accordance with our Privacy & AI Policy.

We may suspend or terminate your account with or without notice if:

• — You breach these Terms in a material way.
• — Your account is involved in fraudulent or harmful activity.
• — We are required to do so by law or a competent authority.
• — We reasonably believe your account is being used to harm other users or our systems.

For minor breaches we will typically provide notice and an opportunity to remedy before acting. We may terminate without notice for serious violations (e.g. security attacks, illegal activity).

Tripz Travel's AI-generated suggestions are not guarantees. We do not guarantee that:

• — Suggested services will be available or bookable at the time you access them.
• — Prices shown by affiliate partners will be accurate or unchanged.
• — Automatically imported booking data will be complete or error-free.

To the maximum extent permitted by law, Tripz Travel's total liability to you for any claim arising from or relating to the service is limited to the greater of (a) the amount you paid to Tripz Travel in the 12 months before the claim arose, or (b) £100. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

We may update these Terms from time to time to reflect changes to our service, legal requirements, or business practices. When we make material changes, we will:

• — Update the "Effective date" at the top of this page.
• — Email you at the address associated with your account with at least 30 days' notice.
• — Display an in-app banner directing you to the updated Terms.

Your continued use of Tripz Travel after the effective date constitutes your acceptance of the revised Terms. If you do not agree, you may close your account before the effective date.

We may also modify, suspend, or discontinue any part of the service at any time, with reasonable notice where practicable.

These Terms and any disputes arising from them are governed by the laws of England and Wales. You and Tripz Travel agree to submit to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer resident in another UK nation or EU member state, in which case your local mandatory consumer protection laws continue to apply.

Informal resolution first: Before raising a formal dispute, please contact us at legal@tripztravel.com. We will try to resolve complaints promptly and fairly, usually within 10 business days.

• —Entire agreement: These Terms, together with our Privacy & AI Policy and Cookie Policy, constitute the entire agreement between you and Tripz Travel regarding your use of the service.
• —Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• —No waiver: Failure to enforce any right under these Terms does not constitute a waiver of that right.
• —Assignment: You may not transfer your account or rights under these Terms to a third party without our written consent. We may transfer our rights as part of a business restructuring or sale, with notice to you.
• —Force majeure: We are not liable for failures caused by events outside our reasonable control (including cloud infrastructure outages, cyberattacks, or acts of government).

Questions about these Terms? Reach us at:

• Legal queries: legal@tripztravel.com
• Privacy / data rights: privacy@tripztravel.com
• Security concerns: security@tripztravel.com
• Post: [Your Company Legal Name], [Registered Address]